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Email:
info@artsupply.com
Phone:
(888) 202 8512
CUSTOMER SERVICE HOURS:
8AM-4PM EST MONDAY - FRIDAY
info@artsupply.com
Refund and Returns Policies:
RETURNS: Boards are non-returnable. Choose your product wisely, call us if in doubt. We do make exceptions on an individual basis. Contact Us. Returns will never be accepted if the the product is in unsellable condition. For accepted returns there will be a 20% restocking charge and freight charges are non-refundable. An authorization from a representative is required before shipping the order back to us.
DAMAGED PRODUCT: (a) In the event your item(s) are damaged during shipment please email photos of the damaged product and the damaged carton to transend.incorp@gmail.com so we may issue a claim with the shipping company. Please check your package for damage BEFORE signing. (b) Should a delivery be refused, return freight costs incurred may be your responsibility. It will be your responsibility to contact us as soon as possible regarding these matters.
SHIPPING: The type of shipping service(s) used is determined by several factors. Some products are too large to be shipped using a standard ground service. Foamcore Heaven will always try to keep the cost of shipping as low as possible without compromising the integrity of the merchandise. If it is necessary to use a higher shipping category which could effect the the cost, you will be contacted. If we have been unable make contact before the stated 15 day time period, we reserve the right to ship the order in what manner is deemed necessary, so there is no default or compromise of the terms of fulfillment*.
Frequently Asked Questions:
Q: How do I check the status of my order?
A: At any time you may contact us by email or phone for shipment and tracking information.
Buy more and save! Call us for bulk discounts: (888) 202 8512
info@artsupply.com
Phone:
(888) 202 8512
CUSTOMER SERVICE HOURS:
8AM-4PM EST MONDAY - FRIDAY
info@artsupply.com
Refund and Returns Policies:
RETURNS: Boards are non-returnable. Choose your product wisely, call us if in doubt. We do make exceptions on an individual basis. Contact Us. Returns will never be accepted if the the product is in unsellable condition. For accepted returns there will be a 20% restocking charge and freight charges are non-refundable. An authorization from a representative is required before shipping the order back to us.
DAMAGED PRODUCT: (a) In the event your item(s) are damaged during shipment please email photos of the damaged product and the damaged carton to transend.incorp@gmail.com so we may issue a claim with the shipping company. Please check your package for damage BEFORE signing. (b) Should a delivery be refused, return freight costs incurred may be your responsibility. It will be your responsibility to contact us as soon as possible regarding these matters.
SHIPPING: The type of shipping service(s) used is determined by several factors. Some products are too large to be shipped using a standard ground service. Foamcore Heaven will always try to keep the cost of shipping as low as possible without compromising the integrity of the merchandise. If it is necessary to use a higher shipping category which could effect the the cost, you will be contacted. If we have been unable make contact before the stated 15 day time period, we reserve the right to ship the order in what manner is deemed necessary, so there is no default or compromise of the terms of fulfillment*.
Frequently Asked Questions:
Q: How do I check the status of my order?
A: At any time you may contact us by email or phone for shipment and tracking information.
